The Membership

We will email you a map of what we feel is a great path to undertake your education, based on your needs on signing up. Please don’t hesitate to reach out at any time for extra guidance also! 

If you need to reset your password, you can do so by entering your username or email address here. Once done, you will receive a link to create a new password via email.

Depending on the amount of time you had access to that course, will depend on whether they are still available within The Classroom. However, if you have any tech issues, please email info@thebroadplace.com.au and we can always help bring clarity and activate anything that may have gone missing.

Yes Wifi is the only way you can access these courses, and we recommend Google Chrome. We currently don’t have an app, but are looking into developing one. 

Due to our internal billing systems we use direct deposit or credit card only. 

Your Portal Membership is 12 months in length, and cannot be cancelled until after the 12 months has completed. For any cancelled plans due to failed billing, as long as you reach out to us within 30 days of your plan cancelling, we can provide you with a unique/single use link to a plan with the accurate number of months remaining & a code to lock your previous rate! This way you don’t have to repurchase another year long membership & can finish out your original term. 

Our billing system is automated and we do not have the ability to freeze payments or skip payments. If you are a Portal Member, and your payment fails, we will notify you, and try again at 48 hours and 7 days, and at 14 days, whereby if we cannot reach you to resolve this, and payment has not been updated, we will provide an invoice for the remaining period of your contract, and if not settled we may pass this onto a debt collection agency.

All purchases of The Broad Place content, including a On Demand workshops and The Portal memberships, are meant to only be viewed by the purchaser and cannot be shared with others. Sharing of login credentials is strictly prohibited and as a company we track IP addresses, login history & location, and profile history for suspected breaches of this policy. All purchased content including written, video, & audio is only available to view by logging in with your registered account credentials and cannot be copied or downloaded to a personal device for viewing or listening offline.

Upon purchase all customers acknowledge that they have denied the right to facilitate the use of the workshop material in private one-to-one sessions, either professionally or personally, with clients or others, for monetary gain or otherwise. Additionally, purchasers agree not to teach the content to others in any way, to groups or individuals, professionally or otherwise, for monetary gain or otherwise. Purchasers further agree not to post any text or video presentations of The Broad Place material, or demonstrations on the internet, or other electronic media.Violations of this policy are considered unlawful and The Broad Place reserves the right to take legal action in cases of misconduct.